When Auckland-based HandiTags Ltd was poised for further expansion in New Zealand and Australia the company opted for the installation of Prism Software. HandiTags were looking for a system that would simplify its paper-bases processes and achieve better productivity in terms of freeing-up staff from processing, allowing them to focus on their jobs. The company had outgrown its existing system, and also had Y2K issues that it needed to address. HandiTags also needed a system to extract critical information about its operations and transform it into a useful knowledge base about its business and clients.
"We chose Prism for our software primarily because of its commitment to the printing industry," said HandiTags general manager Clive Jimmieson. HandiTags makes tags, tickets and labels for retailers, distributors, manufacturers, primary product and travel sector clients.
"We needed more information about the standards and efficiencies of our manufacturing processes and operations. We also needed a system to mine our database so we could gain knowledge, not just information," Jimmieson said. "Prism was also user friendly. Three or four key strokes gets you where you want to go."
Prism's ability to handle multiple currencies was also important because HandiTags transacts business in a number of currencies.
The company also has a sales office in Sydney, so the software had to be fully supported in Australia. HandiTags' network solution had to be trans-Tasman and integrate as much as of the company’s existing hardware as possible. The solution was Prism and Citrix MetaFrame, which allowed HandiTags to make its trans-Tasman link.
"We required a network that would provide a 24-hour link to the Auckland-based server for Australian-based staff, thus eliminating time zone problems. We also needed information on demand and a cheaper alternative to getting information over the phone," Jimmieson said. "We asked Data Group to come up with a cost effective, robust system and they did."
Data Group installed Citrix MetaFrame, which provides access to virtually any application, across any type of network connection to any type of client. It provides rapid application deployment and cost-effective solutions to maximise return on computing investments, particularly legacy hardware. Citrix also eliminated Y2K issues with legacy equipment, as the application derives date and time from the server.
"Our strength is offering affordable network solutions," said Data Group Services managing director Henry Guillemin. "Our network solutions include wide area networks to allow users to e-mail, browse the Internet and send faxes from their desktop."
Jimmieson said Data Group's approach was the main reason it won the contract. "Henry didn't have any preconceived notions and asked a lot of questions about our business.
"We also required someone who would support the network in a practical and affordable way, along with someone who would work with Prism, which makes it simple for HandiTags to know where to seek help if required."